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System Administrator Level 2 (SA2)

Fort Meade, Maryland · Information Technology
Qualification: Ten (10) years system administration experience in programs and contracts of similar scope, type, and complexity within the Federal Government is required
·     Desired Skills:
  • Docker Containers
  • A container management environment such as Kubernetes, Openshift or Rancher
  • Experience with SALT
  • Linux (Centos or Red Hat Enterprise) Administration
  • Windows
·     Required skills:
  • Provides support for the dispatch system and hardware problems and remains involved in the resolution process
  • Provides in-depth experience in troubleshooting IT systems
  • Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance
  • Provides detailed analysis and feedback to agency management and internal customers for escalated tickets
  • Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc
  • Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems

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