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System Administrator Level 2 (SA2)
Fort Meade, Maryland · Information TechnologyQualification: Ten (10) years system administration experience in programs and contracts of similar scope, type, and complexity within the Federal Government is required
· Desired Skills:
- Docker Containers
- A container management environment such as Kubernetes, Openshift or Rancher
- Experience with SALT
- Linux (Centos or Red Hat Enterprise) Administration
- Windows
· Required skills:
- Provides support for the dispatch system and hardware problems and remains involved in the resolution process
- Provides in-depth experience in troubleshooting IT systems
- Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance
- Provides detailed analysis and feedback to agency management and internal customers for escalated tickets
- Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc
- Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems